MS
MARILISE S

1 reviews | Active since Jan 2013

04 Jul 2019, 08:42

Zero Customer Service

I have been declared insolvent and legally I am no longer allowed to be held responsible for fixed contract premiums as my financial situation has changed and I can no longer afford the premiums. I have sent numerous requests (via call centre and email) to cancel the contract, but had no replies whatsoever. The Benoni Lakeview Branch Manager, Dylan, also ignores my email requests which include the Court Order as well as a letter from my lawyer instructing them to stop debiting my account. The debits are not going through as there are no funds available for it and have now incurred bank charges on top of that.

I want this contract cancelled as from 20 March 2019 (date of insolvency) and premiums refunded for April, May and June (which all went through successfully as well as the July bank charges for RD's (for both debit orders - > premium and annual levy)

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Replies (1)
MS
MARILISE S's update19 Jul 2019, 14:02
Reviewer Update
Dear Planet Fitness

Thank you for cancelling my contract and refunding my premiums as per above.