You dont even deserve 1 star - Poor service

I'm don't normally do this but I'm fed up and can't deal with the poor service anymore.

I've been trying to speak with someone of authority, or anyone other than a call center agent, at Planet Fitness for more than 3 months now with excuses every time.

I've haven't been able to go to the gym in the early days of lock down as they were closed. While they were closed I had to move to a different province due to Covid-19 and there is no planet fitness near me anymore. When the Gyms reopened I continued paying my membership even though I wasn't able to gym. I lost my job later the year due to Covid-19 and couldn't pay my membership for 3 months. Planet fitness handed me over to Saya Recoveries to whom I payed the amount I was owing to.

Upon my last payment to Saya Recoveries planet fitness debited my account 3 times on the same day.

I inquired about the debit orders that was wrongfully deducted from my account. The customer care agent informed me that she will initiate a refund for me. A week went by and I still didn't received my refund. I phoned again to ask why my money hasn't been refunded yet. The agent told me that there is no refund loaded on my account but she will initiate it for me and apologized for it not being initiated the first time. She then informed me that the money will be refunded in 14 days which would bring me to month end. and I needed the money for fuel to get to and from work. I requested to speak to a manager as I can't afford to wait 14 days. I was told a manager will call me after she took my details. I phoned again 2 days later after not receiving a call from a manger. This time I was told I can't speak to a manager as they leave at 15:00. I contacted them again the following day at 13:30, yet again with no luck as the agent told me I should call back after 14:00 when the managers are back from lunch. I phoned again at 14:30 speaking to a different agent this time. The agent I spoke to this time told me they are on lunch from 14:00 - 15:00 and that the agent I spoke to earlier **** to me.

In my head I'm trying to figure out their schedule.

Lunch 1 - 13:00-14:00 Lunch 2 - 14:00-15:00 Go Home - 15:00

No wonder it is so difficult to get in touch with a manager at Planet Fitness. They come in at 08:00 work for 5 hours go on lunch for two hours and then they go home.

I eventually spoke to an agent a few days later who tried his best to get me in touch with a manager although he couldn't succeed at all.

As a result of this "mistake" I had to take 2 weeks unpaid leave as I was unable to drive to work resulting in a big loss of income.

Month end came and I received the refund from Planet Fitness although I already lost 2 weeks salary so I was a few thousand rand out of the pocket again and unable to get through the month financially. I phoned the club where I registered and told them I want my contract that has 4 months left cancelled as I won't be able to pay it because of them.

A lady phoned me with regards to the cancellation of my contract. I told her that I want to cancel as I no longer live near a Planet Fitness facility for over a year and I'm very unsatisfied with the service I received in the two months prior. The lady then told me I need to pay the last 4 months (R 1 700) membership in advance in order to have it cancelled which I'm unable to do as planet fitness is the reason for me not receiving more than R1 700 of my salary.