You can't hold us to any promises our consultants make, thanks for signing up though

Background:

After quite a few calls your consultants had me come down to the MEGA gym in Centurion to talk about membership. I explained that I was not able to join as I was on my final month in Feb at Virgin Active and still had to pay fees for that month.

After a few more minutes of going back and forth they agreed that they would sign me up and I wouldn't have to pay anything for the remainder of Feb and only start paying at the beginning of March.

The Issue:

Today I went to the gym and was informed by Christiaan that he still wanted money for Feb, that he still wasn't going to let me exercise there and that I should leave the gym until he sorted out the issue with the consultant the next day. When I asked to talk to his management he told me to call the call center. Is this not your problem any longer?

My Feeling on this:

I feel very insulted and put off by the practice of wanting to discuss such matters at the front desk with other members coming and going as you stand there. I feel disappointed that I was made to drive all the way back home over something you could have handle with your employee when they came to work the next day. I have paid my fees both for March and April but, feel like this is enough to drive me back to Virgin Active as I have not experienced anything like this with them.