Wrong information/ Membership

I have a membership with planet fitness which expires this month, and i have just recently realized that i have been given a membership which i did not ask for.

I specifically informed the person who was assisting me that i wanted a membership for the local gym and i have no idea how i was given a nationwide membership, i was surprised at the price but i thought their prices went up since i was paying more at virgin active.

So recently, I was going home in Hammanskraal and i informed the person who helped me sign up to kindly speak with the people in the Hammanskraal club to kindly grant me access for two days since i have a one club membership, and she said to me she will do that for me, all i should wait for is an sms specifying that i can go to the club in Hammanskraal, none of that happened.

So i called the club in Hammanskraal when i got home and the lady who spoke to me on the phone informed me that there's no need for me to ask because my membership is a nationwide, which i was not aware of.

I feel cheated, and i feel that the people helping with memberships ought to be truthful when helping people. To show that she knew what she did when opening the membership was not what i wanted she never got back to me when i asked to be granted at least two days in another club.