wrong amount

In October 2023, I decided to cancel (3rd or 4th) my Planet Fitness contract due to incorrect payment deduction. As a Vitality member, I upgraded to a higher plan, entitling me to a higher discount on gym fees. Unfortunately, Planet Fitness charged me the full amount, neglecting the terms of my upgraded plan.

At first, the R549 charge was dismissed, under the assumption that it would be rectified. However, the subsequent month following cancellation witnessed another R549 charge (i reversed that payment at the bank), and the problem endured. As a Gold customer with Vitality, my expectation was to pay R199 per month for my gym fees, in accordance with the terms of my upgraded plan.

I want to highlight that my account is over a year old, exempting me from cancellation fees.

Upon closer examination, it appears there's been a miscalculation resulting in an overcharge of R151. I would appreciate a prompt correction of this issue and a reimbur*****t to my account. (R199 for October and then R199 for the cancelation month.)

I'm also dissatisfied with the handling of this matter by Landau Collections, to whom my account has been incorrectly handed over. I am hesitant to make any payments to them, given their perceived incompetence in addressing this issue.

I need Planet Fitness to address this quickly to keep the positive relationship I was expecting. I trust you will take immediate steps to fix these billing issues.