lL
lekitlanet L
1 reviews | Active since Apr 2011
16 Feb 2026, 14:56
Worst Welcome
Received bad service the first time I visited latness Fitness Fourways, on my first visit I was not allowed to go in, and was told that I was in arrears. How can I be in arrears on my 1st visit, after having paid all moneys that were due. Then when I cancelled my membership they did not respond, I copied Vitality on my next email and only then I received a response to contacr customer service.Not even an apology.
Helpful (0)
Replies (3)0
Replies (3)
Planet Fitness's replyOfficial
16 Feb 2026, 17:20Hi there,
Thank you for reaching out. Please note that your membership is still active. Could you kindly forward us the email where you requested to cancel your membership so that we can review it and assist you further?
Thank you,
The Planet Fitness Team
The Planet Fitness Team
Planet Fitness's reply16 Feb 2026, 17:20
Official
Hi there,
Thank you for reaching out. Please note that your membership is still active. Could you kindly forward us the email where you requested to cancel your membership so that we can review it and assist you further?
Thank you,
The Planet Fitness Team
The Planet Fitness Team
lL
lekitlanet L's updateReviewer Update
16 Feb 2026, 19:11I sent another email today and your Fourways Club Manager responded via email and told me to contact customer service, which I did. But there was an automated machine, which told me I would get a call back. Still no call back.
My number is ***, please cancel my subscription with immediate effect.
My number is ***, please cancel my subscription with immediate effect.
lL
lekitlanet L's update16 Feb 2026, 19:11
Reviewer Update
I sent another email today and your Fourways Club Manager responded via email and told me to contact customer service, which I did. But there was an automated machine, which told me I would get a call back. Still no call back.
My number is ***, please cancel my subscription with immediate effect.
My number is ***, please cancel my subscription with immediate effect.
lL
lekitlanet L's updateReviewer Update
16 Feb 2026, 19:12Tsepiso Lekitlane <***> | 2:18 PM (4 hours ago) | |
to Discovery, CGM.Fourways
to Discovery, CGM.Fourways
Good day,
On Friday morning I sent an email requesting cancellation of my new membership; I still have not received a confirmation email.
Can you kindly confirm receipt of my email?
lL
lekitlanet L's update16 Feb 2026, 19:12
Reviewer Update
Tsepiso Lekitlane <***> | 2:18 PM (4 hours ago) | |
to Discovery, CGM.Fourways
to Discovery, CGM.Fourways
Good day,
On Friday morning I sent an email requesting cancellation of my new membership; I still have not received a confirmation email.
Can you kindly confirm receipt of my email?