1 reviews | Active since Sept 2020
WORST SERVICE - Lets see if anyone bothers to get back to me!
Worst customer service! My daughters contract expired in June 2020. 1st of September the debit order goes off MY account and when i phone the customer service department on the 2nd of September to ask why I am being debited and that the contract expired during Lockdown, I was told that I cant cancel my daughter has to cancel since she turned 18 in June regardless of the fact that I'm paying - she went to the club they told her she has to phone they cant do it on site.. when she phoned they told her that she still has to serve 1 months notice which will be October on request of a contract stating this the phone was put down in her ear. I phoned again, access to a manager was refused and i was told the same story again. I'm not even asking for a refund for the September debit which in my opinion should not have gone off but I will accept this as the notice month NOW THEY WANT TO DEBIT ME AGAIN as October according to them will be the notice month. Worst service ever - I will never refer any of my friends to your clubs if this is the treatment. I personally go to VA and they have been more than accommodating with regards to fees and freezing accounts and various options available to members!!!
Please email me your details in order for us to get someone to contact you regarding this
***
Please email me your details in order for us to get someone to contact you regarding this
***
