WORST SERVICE I HAVE RECEIVED FROM CALL CENTRE!!!!!!!!!!!!!!!!

I wanted to cancel my gym membership as my 2 year contract ended June 2020. When I called the call centre I was advised that if I cancel now there will be a penalty and the amount for cancelling my membership will be R1 698.00 Needless to say that I requested that a more senior person call me back that can make an inform decision, I was merely told that I am liable. I spoke to Zinkle this morning and told her that I am going to Ombuds & Hello peter, her reply to me "Yes go but you are liable". I feel that I didn't ask Planet Fitness to stop my d/o at any time during COVID, they didn't call to ask if they can continue, they made decisions regarding my finance. REALLY!!!!!!!! I ask Zinkle to cancel the cancellation and she advised that the d/o will run tomorrow 15.09 for R361.00. My previous d/o amount was R348.00 and I was never informed of an increase. This just to show that once again one feels like a number only. When you start with the contract they had all promises but when you want to cancel it is a mission. HOW DO YOU TREAT PEOPLE LIKE THIS?????