Worst service I have ever encountered!

I have phoned Planet Fitness about ten times in the last three weeks wanting a response about my query regarding an incorrect (or rather should I say - they aren't even sure) cancellation fee, shocking feedback, and a debit order taken off when Id already asked for a cancellation and the employee had promised to get back to be in two days (NOT THREE WEEKS!)<br> An employee by the name of Tate also then spoke to me and promised he would get back to me regarding this. That was three to four weeks ago. Still no response. I have called numerous times asking to speak to him or asking that he get back to me as he always seems to be on another line. Not once has anyone done me the courtesy of getting back to me.<br> <br> This will not be the last time they hear from me as the service has been the worst I've ever experienced.