WORST SERVICE EVER!!!

Worst Customer Service I have ever received. I am sharing my experience with you below and I am hoping that someone will respond on here, as emails are useless, as well as your call center.

- 05/01/2018 – paid joining fee - 06/01/2018 – Planet fitness welcomes you email received - 07/01/2019 – Cancellation query in progress - 14/01/2019 - Cancellation Outside Minimum Duration – No details explaining this mail - 14/01/2019 – Query closure mail – Query closed with no calls or any mails confirming cancellation. - 24/01/2019 – mail sent to ********** to advise if membership was cancelled? - 04/02/2019 – another mail sent. Still no feedback - 11/02/2019 – 3rd mail sent. Still no feedback - 16/02/2019 - Received a call regarding my Vitality that is no longer active. I was advised that I will now pay R800+ even though I have cancelled my gym contract. I was also advised that I was still in contract however this is not right as 12 months have passed. - 22/02/2019 - Called call center and the lady was not helpful at all. No manager available and we are only told a note was made of this.

When will my services be cancelled? When will a Manager call me? WHEN WILL PLANET FITNESS TAKE OWNERSHIP OF THE POOR SERVICE THEY GIVE TO CUSTOMERS??!!!!