Worst Service Ever!

I sent a request to cancel my expired contract to ********** on the 1st of February 2018, then sent a follow up email on the 16th of February 2018 as no one had called or emailed me to advised of progress of my cancellation request.

This morning @ 08h48 I got a call from +27 10 ********** which rang 3 times, when I picked up the phone was dropped and no one has contacted me since!!!

Yesterday on the 20th I got a debit order of R 299.00 which really ****ed me off because the guy I spoke to in November said I will be paying R 199.00 until I cancel or upgrade.

I've been a paying member since November 2015 and have never ,missed a single debit order, this is the worst service I have ever received and I want the contract to be cancelled ASAP!!!!!