Worst service ever

I moved to Planet Fitness in May 2017 on a national membership with a black tag. everything went fine until I changed my membership to Discovery. Ever since then I have been denied access to the gym, I cannot take anyone in on my black tag because it takes 20 minutes to gain access, I have even gotten threatening messages that I do not pay my account and if I don not pay my account I will be faced with legal action, but get this...THEY DEDUCTED 2 DEBIT ORDERS EACH MONTH. This has been going on Since 6 September. Everyday the staff members promise they will log a complaint, which I actually think they do, but the head office keeps ignoring the queries. I have phoned them multiple times, sent emails, tried everything and it is still not working.

This is the worst experience that I have had at any gym and I would not wish this experience upon anyone. I wish I never left Virgin Active in the first place.