Worst service, complaints ignored

In January my husband and I were excited to have joined planet fitness on a great deal sold to us by a sales rep named Bruce. Since then our experience has been terrible. The gym facilities are great, but the fact that we have been overcharged every month, in random amounts that no one can explain, has left us disappointed. After talking to management, various different staff members, people in call centres and emails; we are being ignored, given no reply and we are still waiting for our issue to be resolved 6 months later. We are so fed up that we are trying to cancel our contact. Planet fitness has overcharged our debited orders by over R2600 and is now making it near impossible to cancel the contract too. If someone can get back to us, we'd appreciate it.