Worst service and just take your money!

Terrible service or really non existence service i should say. Contract debited after contract expired at an increased rate. According to the contract it states that one would be contacted 40 days prior to the contract ending to check if one wanted to continue on month to month and what the new rate would be should you decide to continue. I have never received one single email or call from Planet fitness about extending the contract. They refuse to put you through to a Manager so you cannot speak to anyone in charge just the useless consultants that really cannot advise you anything helpful but only irritate you further. All she did was send the cancellation through which off course at this stage i cannot confirm has been cancelled and I was then told she would escalate the query for someone to contact me - have not heard from anyone! I sent an email to Management on the same day, to cancel the account and request a refund. I received an auto response that someone will be in contact in 72 hours - 2 weeks later still no contact!!! Worst service ever, will not recommend anyone to use this gym EVER!! They just simply take your money as they please and have no one to assist you when you need assistance.