Worst Service

I am very disappointed and irate customer.I am vitality member registered with Discovery.I joined in Novemebr both the gym and vitality.I paid the once off amount so i could qualify for a lesser installment.I was informed by Panet Fitness that my vitality membership had been discontinued.I then contaced Discovery who rectified this and backdated my memebership back to Novemmver as this was a hiccup from their side.I was then given a letter to use at Planet Fitness confirming this information which i emailed to Samantha their admin lady.Needless to say she never bothered to get back to me even though i left several messages for her and called never got hold of her.Out of desperation i contacted the manage Anthony who was not interested in my predicament.The bottom line is Planet Fitness has been charging me the whole amount even though im with Vitality.I never got a refund and still debitted in full.Samantha told me that they have vitality staff internally that are dealing with my issue.I need my account sorted out and my refund.