WORST EXPERIENCE WITH PLANET FITNESS

I was a student in 2020 in Cape Town when I fell for the **** of joining the Just Gym in Bellville. I was under the student contract and everything was well until the lockdown happened.

Due to the COVID lockdown, I couldn't go to gym and because there was no customers or money coming in, they officially closed down the gym, permanently (without any communication to us, the clients). Later in the year, I started receiving calls from debt collectors (Saya Recoveries) saying that I have and overdue of R1500 for Zone Fitness.

They transferred all the clients to a different gym without our consent and therefore resulting in such a bad record on my credit. I have been battling with this since then... later 2025, I met a lady that said she worked at Planet Fitness. She convinced me that they can wipe off the old credit if they opened a new one. Of course I agreed because my credit score was suffering because of that.

I have currently decided to cancel my membership because I only did it to assist with building my credit score. I have been paying and it was a debit order. Suddenly when I wanted to cancel, I am supposed to pay R3 644,96 for arrears and the cancelation fee. They have been sucking me dry and this is the worst experience ever with this gym.