FM
Faith M
1 reviews | Active since Nov 2019
06 Dec 2023, 09:20
Worst experience ever
I tried cancelling my membership and was given 4 different cancellation fee amount.
What I first joined, I was told that I could do a 3 months notice for cancellation. I was not sent a copy of my contract and it seems like they used this as leverage. When I wanted to cancel, I was told that I have to pay a certain amount to cancel and that there is no 3 month cancellation notice as advised. The cancellation amount that was given kept on changing without being given a clear explanation. When I call to ask, the fee changed. I tried laying a complaint but was not assisted at all. The call centre agents are rude and a never willing to help.
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Replies (1)Planet Fitness's replyOfficial
07 Dec 2023, 09:03Hi, Faith,
Thank you for reaching out. We've escalated a ticket.
Our senior consultant will contact you as soon as possible.
Best regards.
Thank you for reaching out. We've escalated a ticket.
Our senior consultant will contact you as soon as possible.
Best regards.
Planet Fitness's reply07 Dec 2023, 09:03
Official
Hi, Faith,
Thank you for reaching out. We've escalated a ticket.
Our senior consultant will contact you as soon as possible.
Best regards.
Thank you for reaching out. We've escalated a ticket.
Our senior consultant will contact you as soon as possible.
Best regards.
