Worst experience

Planet Fitness – Head Office & Randburg Branch Review

Unfortunately, this has been one of the worst gym sign-up experiences I’ve had.

I was pressured into signing up by a sales consultant who made multiple promises — free items, delayed payments (only starting in three months), and smooth onboarding. None of these promises have been honoured.

Since joining:

* My account has been **double-debited twice** * My **access tag still does not work**, so I cannot use the gym * My **debit order date was set up incorrectly** * Despite all of this, **debits continue to go off**

Head office communication is extremely poor. No one calls back, no updates are provided, and there is no accountability — just continuous debits from my account while I cannot access the facility.

The sales consultant Chilly who signed me up has been completely unhelpful since then and simply directs me to the head office number. There has been zero follow-up or support once the contract was signed.

I also contacted the sales manager, Frances, and I am still waiting for feedback **two weeks later**.

This experience feels misleading and disorganised, and it has left me seriously considering cancelling altogether. Based on my experience, I would not recommend Planet Fitness to anyone.