Worst experience

I am very disappointed in the experience with planet fitness. My partner opened a contract in February and were told the first month is free, we also took out the sanlam benefit so we could get discount and added a buddy tag. 2 weeks into February we were blocked on the app and couldn't gain access as they said we did not pay for February but we were told we would only start paying from March, they demanded we pay and we refused. In March our debit order went off and it was more than what we signed up for and then a few days later planet fitness tried to take make another attempt to debit us. Once again we are told our account is in arrears, even though we paid R100 more than what we should of for March. For the last month we have tried to get this solved with the consultant that assisted in opening the contract but every time there is a new accuse or we were told to wait a week then it would be sorted. The last discussion we were advised that the gym is shutting down and they moved us to a gym out of our way without our consent. The whole reason we chose this location was because it was convenient. We also received a call from planet fitness telling us that our account was in arrears and when we tried to explain the above they just hung up on us and never contacted us again.

We went to the gym this week to speak to the manager and were told to leave our details and she will call, 3 days later we haven't heard anything. When we spoke to the ladies at reception on Monday the first thing they said was "oh you are the couple that doesn't want to pay " which is not the case. Then when we brought up our membership being moved they said it was moved to that one because that is what we can "afford".

This experience has been disgusting and I have never experienced such bad service. We have been completely wronged and we fear we will keep being debited for amount we do not owe and the incorrect amounts every month. If thus does not get resolved I will have no choice but to find an alternative route to report this.