worst ever services

Good Day I've dealt with many companies and I must stress that planet fitness by far is the worst . I joined at the new forest hill area and upon signing I was not explained everything in detail before signing. However the next day I decided not to go ahead and cancelled within the 5 day time frame. It's been now 4 weeks and I'm still waiting for my R200 refund. Every day in this week I got told a different story. On Wednesday (25 Oct 2017) I got told the money due to me will be in my account today. I called them again today and while talking, the very rude lady just puts me on hold for literally over 10 minutes. I hung up the call and called twice thereafter but to no avail. I then receive an email stating my refund is scheduled for 3 November. However this already exceeds the 14 day period for a refund according to the policy and I will be scorning planet fitness across all sorts of social media should by issue and refund not be rectified and in my account on Monday 30 Oct 2017. I would rather pay Virgin active triple and be satisfied with my services. This is utter incompetence and misleading. You are not what you advertise.