ZF
Zakaria F

1 reviews | Active since Oct 2010

28 Jan 2015, 10:56

Worst Ever Service Experience in my Life

I refer you to my complaint of 31 Dec 01:57 on this site and then susbsequent reponses on that complaint where you failed to respond<br> <br> I have tried countless calls and emails - Your company is not interested in assisting or responding. it is a shocking lack of professionalism and common courtesy. I don't know how you'll are still in business. This is my 2nd complaint on the same issue now on Hellopeter, in addition to the dozens of calls and emails over the last few months to the Branch and Customer Care<br> <br> In addition I have tried cancelling membership but your customer careline refuses because you claim I owe you money. When I try to provide proof that everything was paid upfront, no one responds. How do you run a business? I have told countless people about the terrible service I have encountered. <br> <br> You guys deserve a billboard about how terrible your service is.

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Replies (1)
Planet Fitness
Planet Fitness's reply28 Jan 2015, 12:26
Official
Hello Zak786,

We thank you for bringing this matter to our attention.

Please be advised we have tried to contact you on the above number are could get hold of you. We have however mailed you feedback about your query.

Should you require further assistance or clarity kindly contact our customer care line.

Yours In Fitness