WORST DECISION EVER MADE

I can’t express my disappointment enough. When I was signing up with Planet Fitness the service I received was incredible, emails and phone calls daily. I then unfortunately had to cancel my contract because I’ve been placed under debt review. This was already hard for me because financially we are strained and we had to cut out everything that we can’t afford anymore to just try get through monthly. I contacted customer service to discuss cancelling because I know there is a penalty fee. I explained my situation and I was told that I can email my debt review documents and they will have my account cancelled and they understand. Every single month my account has still been debited and phone call after phone call and reversal after reversal I had enough !!! I called today again only to be told that they don’t have anything on the system relating to this query. I had to email EVERYTHING again.

It is so hard to try get out of debt and the last thing you need is a company that promised you the moon and stars when you signed up to shut the door when you are going through a terrible time.

I will never recommend signing up with planet fitness ever again !!

Virgin active was a hundred times easier, even when it came to cancelling and MOVING to a gym I THOUGHT would treat me better but clearly not ! Virgin active understood I wasn’t happy about the customer service and didn’t harass me or debit my account any further. They told me over the phone my contract was cancelled and it was.

Worst customer service I’ve ever received especially when we are trying to get through the month as it is. I expected some human nature and understanding but I was mistaken.