Worst Customer service I've ever received

<p>On 22 Nov I sent a mail ********** informing them that I no longer will be able to gym at the club and would like to cancel my membership.</p> <p> </p> <p><br />I heard nothing back from them for more than a month. So at the end of Dec my debit orders went off again and I decided to stop them as I don't want to gym anymore. In Jan my wife gets a call saying our account is in arrears. Rigth, so I call the Montana phone number. This call takes me 15 min and I end up at the head office saying they can't do anything I have to speak to Montana, which I thought I was doing as I phoned their number. So I phone again. Try to speak to the manager, no answer at his phone. I phone again and ask the manager to call me back. A week has passed and no one has phoned me back. </p> <p> </p> <p><br />This is pathetic!!!</p> <p> </p> <p><br />Last night the debit order went off again, but I just simply reversed it. I will not pay another cent to Planet Fitness.</p>