Worst. Customer. Service. Experience. EVER!

<p>When enquiring how to move a PF membership from Rivonia to Craighall, the front desk at Craighall bluntly stated that the call centre would need to do this.</p> <p> After several unanswered e-mails and an inability to get through to the call centre, I approached the Rivonia front desk manager (Kevin) to resolve- who was very helpful.</p> <p>Went to PF Craighall on 05/02, despite a minor hitch access was provided- so assumed that membership had been activated. Attempted to go again on 07/02, but was TURNED AWAY by front desk staff- saying membership was not activated.</p> <p>Upon further investigation it turns out membership was not activated. Contacted PF Craighall Manager (Thebe) to resolve this matter and requested a waiving of their measly transfer fee to make amends for this customer service nightmare.</p> <p>He declined. So hence this post- next, social media….</p>