Worst Customer Service Ever Experienced

After foolishly signing a 3 year contract with the Claremont gym, 1 year later I left South Africa for work and have not returned. I am now 2 years into my contract! <br> <br> Two weeks ago I submitted a cancellation request to which I was given 2 settlement amounts. Not knowing which one was correct, I paid the larger of the two and sent in all the supporting documentation. I queried the two amounts and requested confirmation via email but I have still not yet received a response. I feel I have been cheated! Not only have I been paying for a service I am physically unable to use but I am left with a unanswered questions.<br> <br> To make matters worse, I received a notification saying that I have been debited for another month after I thought the account has been cancelled. <br> <br> I have given up on emailing as I have to wait up to 72hrs to get a poor response. So I called the call center to which I was told, by Thulani, that the systems were down, the supervisors were not available and he could not help me. That was two 10min long distance calls from England which have cost me more to call than to cancel the contract!<br> <br> This is by far the worse customer service experience I have endured.