CC
Carla C

1 reviews | Active since Jan 2014

02 Mar 2016, 15:00

Worst Customer Service - EVER

I have been trying to get a hold of anyone at Planet Fitness to move my membership from one branch to another as I have relocated. <br> I have called, I have emailed, I have tried sending up smoke signals and homing ***eons - to no avail. I am receiving zero feedback from customer services. <br> My debit order is still running every month for a service I can't even make use of. <br> I have even visited various branches to find out what I can do - I was simply told I must make contact with customer services via email or telephone...it's been nearly two months now - and I have received 0 feedback.

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Replies (1)
Planet Fitness
Planet Fitness's reply03 Mar 2016, 08:18
Official
Hello CarlaCronje,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness