NM
Noxolo M
1 reviews | Active since Dec 2023
25 Jul 2024, 10:20
Worst customer service
Worst service I have ever received from this gym especially when it comes to cancellations. I came at the beginning of the month to cancel my membership at the end of the month . Was told to come in the middle of the month and I emphasised that I want to end the gym use at the end of the month. Once I paid I was not allowed to get access to the gym on the 20th and no one could assist. I’m so disgusted by this gym and will never agree or advise anyone to be join it.
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Planet Fitness's replyOfficial
25 Jul 2024, 12:52Good day , Noxolo,
We deeply regret hearing about your negative experience with our cancellation process. We strive to provide a seamless and efficient service for all our members, and it is clear we fell short in your case. We would appreciate the opportunity to make this right and regain your trust.
Our senior consultant will contact you as soon as possible.
Best regards,
Planet Team.
We deeply regret hearing about your negative experience with our cancellation process. We strive to provide a seamless and efficient service for all our members, and it is clear we fell short in your case. We would appreciate the opportunity to make this right and regain your trust.
Our senior consultant will contact you as soon as possible.
Best regards,
Planet Team.
Planet Fitness's reply25 Jul 2024, 12:52
Official
Good day , Noxolo,
We deeply regret hearing about your negative experience with our cancellation process. We strive to provide a seamless and efficient service for all our members, and it is clear we fell short in your case. We would appreciate the opportunity to make this right and regain your trust.
Our senior consultant will contact you as soon as possible.
Best regards,
Planet Team.
We deeply regret hearing about your negative experience with our cancellation process. We strive to provide a seamless and efficient service for all our members, and it is clear we fell short in your case. We would appreciate the opportunity to make this right and regain your trust.
Our senior consultant will contact you as soon as possible.
Best regards,
Planet Team.