WORST CUSTOMER SERVICE

ID was used to show another employee how to add a black tag to a membership. Was later billed for that buddy tag, without signing a new contract giving permission. Called and was told I had to give 3 months notice and an email with reference number would be emailed to me. Got none. Called the next day and they said that no cancellation was logged! The exact same thing happened when I cancelled. Was told it would be R3800 to cancel and a months membership. Botha amounts were debited. No reference numbers have been received and they are still debating my account. Have called customer service multiple times and they either have no trace of me calling and canceling or they can only email my reference number and can’t give it over the phone.