CF
Catherine F
1 reviews | Active since Feb 2017
11 Nov 2025, 12:01
Worst Cusromer Service!
Worst Cusromer Service! Right from signing the contract, they couldn't get things right. Then continual problems around access and profiles. Wish I had gone with Virgin!
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Planet Fitness's replyOfficial
12 Nov 2025, 17:32Hi Catherine,
Thank you for sharing this with us, and we’re really sorry that your experience with us has been so disappointing so far. That’s not the standard we aim for.We’ve noted your concerns regarding the contract, access and profile issues, and we’ll be in touch to further address these and see how we can resolve things for you.
Regards,
The Planet Fitness Team. 💙
Thank you for sharing this with us, and we’re really sorry that your experience with us has been so disappointing so far. That’s not the standard we aim for.We’ve noted your concerns regarding the contract, access and profile issues, and we’ll be in touch to further address these and see how we can resolve things for you.
Regards,
The Planet Fitness Team. 💙
Planet Fitness's reply12 Nov 2025, 17:32
Official
Hi Catherine,
Thank you for sharing this with us, and we’re really sorry that your experience with us has been so disappointing so far. That’s not the standard we aim for.We’ve noted your concerns regarding the contract, access and profile issues, and we’ll be in touch to further address these and see how we can resolve things for you.
Regards,
The Planet Fitness Team. 💙
Thank you for sharing this with us, and we’re really sorry that your experience with us has been so disappointing so far. That’s not the standard we aim for.We’ve noted your concerns regarding the contract, access and profile issues, and we’ll be in touch to further address these and see how we can resolve things for you.
Regards,
The Planet Fitness Team. 💙