Worst Call centre and staff to deal with

I Spoke to your call centre department on 06-07-2021 to a guy called Tsiditsi ref call provided by him was Pf*** time was around 12:19. I phoned earlier to cansell a contract that was up, and wanted to cansell my Wife's aswell as the debit order goes off my personal account. He mentioned he wants to speak to her, I put her on the phone and when we wanted to cancel he informed us that account has decided to put her account on hold and she has got 5 months left on the contract, She requested that he please send a copy of the Contract so that we can review the statement by Tsiditsi, He refused to send the contract , we then requested for the matter to be Escalated to a team leader and his Anser was a STRAIGHT NO, never in my life have I hear that a matter could not be escalated to someone, on multiple request he refused to escalate the matter, he then mentioned he feels the reason for the escalation is not valid and he is the one that can decide about it. How can someone make his own decision about if its important or not, FOR ME THIS IMPORTANT, I stayed calm and kept requesting to speak to a team leader or Manager, again i was TOLD NO... He then mentioned that my wife should now request to speak to a team leader as she did in the beginning of the call, when I she took the phone he dropped the call. If this is acceptable service for Planet Fitness, I am shocked. This matter is important to us this matter is something we want to resolve. I am sure that Planet Fitness is an accredited financial credit provider if so is this person qualified or is he working under supervision. How can we get the matter resolved and get an apology for the way we have been treated. My wife's Id number is *** my contact details are *** my wife's is ***