Worst brand to ever associate yourself with.

I am never dealing with this gym again and I advise people not to either. Yes their facilities are nice but their customer care is the worst I've ever experienced. This brand does not value their customers. No one picks up at the call center. No one responds to emails. I finally got through to them today after physically going to the gym and asking them to call on behalf of me. Once I got through the consultant didn't even know her job, she made her issue my problem and then changed the cancelation amount that was agreed upon by the precious consultant and myself. I am a full time student so getting my hands on large amounts of money is hard but I arranged to borrow the amount agreed upon by the previous consultant and I only for this new consultant to increase it and tell me to call when I have the money, she also denied me the right to speak to the manager. If your staff member gave me the wrong amount initially that's not my problem. That is the amount we agreed on. I honestly hate dealing with this gym. I never had this problem with virgin active. They value their customers and are always eager to help with great solutions to every problem. Planet fitness is a real *******. I wouldn't advise anyone to associate themselves with them.