Worse gym ever planet fitness. False advertising

Absolutely disappointed by the customer service I received at planet fitness. They are known for false advertising. Never in my life have I experienced such terrible customer. Customer service agents are Absolutely rude and unhelpful. I tool out a contract last year October 2022 with a gentleman by the name of Derek Lombard and he provided me with all in accurate false information in order to get me and my sister to sign up when I called to cancel in January 2023, I was told I owe planet fitness I was can't cancel. I thereafter spoke to his girlfriend Tenisha I explained my version of events and she took it as a personal attack on her boyfriend and accused me of lying. This dragged on for months I sat on the phone 3 times a day until I got so frustrated I stopped calling because no one was able to assist me. My account is on being debited with ridiculous amounts which puts one out of budget. I spoke to a manager at planet fitness in February who ensured he will be able to assist I finally canceled the contract I was told I needed to pay 699 for 4 months and my contract will be canceled. I discovered I was debited for R754 and still when I contacted the customer service department on several occasions requesting a letter be forwarded to me, still haven't received anything till today. Never in my life have I experienced such customer service. I am absolutely disgruntled at the customer satisfaction I received from planet fitness. Worse gym ever. Dishonest people . No one is helpful there. I Just want my contract canceled I want nothing to do with planet fitness. They also ****** in the Centurion branch. They have that apartheid mentality. Not once have they ever responded via email. Because they don't want to be held liable for they actions in order to continue debiting your account. I just want this account closed