LM
Lorean M

1 reviews | Active since Mar 2024

10 Sept 2025, 11:32

WORSE GYM EVER!!!!!!!!!!

Planet fitness is a **** and the worse gym ever, i signed up in april was wrongly billed and misled i logged several of cases that has not been resolved till now, evertime i call they dont have feedback and sending me the same agreement form to complete which i completed a couple of times already with a consultant from the branch and with a consultant from the call centre. I told them i want to cancel and will not be paying them a cent cause i was misled,they told me they will only remove the arrears amount if i sign up for 75% discount on vitality what nonsense is that giving me conditions but they were at fault. My biggest mistake ever

I dont have access to the gym,my tag is blocked, my cases is unresolved but they still billing me and debiting my account. But still No Answer!!!!!!

0
Replies (1)
Planet Fitness
Planet Fitness's reply15 Sept 2025, 09:29
Official
Hi Lorean,
 
We sincerely apologise for the delayed communication and the frustration you’ve experienced regarding your membership. We understand how disappointing this has been for you, and we are truly sorry for the inconvenience caused. 
Please be assured that your case has been escalated to our management team for urgent resolution. One of our seniors will be in touch with you directly to provide feedback and next steps. 

Thank you for bringing this to our attention, and for your patience as we work to resolve the matter as quickly as possible. 

Kind regards, 
The Planet Fitness Team.  💙