LB
Leola B

1 reviews | Active since Sept 2023

13 Aug 2024, 09:24

Worse ever

I regret the day I joined this gym it is the worse ..I have been receiving calls from them that I did not pay there system was slow and couldn’t update my information I received a call again last week that my payment have been updated and I can go and gym again ..just now I received a call from them saying they handed me over because I am due they didn’t even check there system they are fast to damage our credit score I will not leave this matter here..I have full proof I want to Stop my membership with immediate effect they are very unprofessional

0
Replies (1)
Planet Fitness
Planet Fitness's reply13 Aug 2024, 17:02
Official
Hi Leola, 
We apologies for the delay regarding the receipting of your payment.  Our team has escalated a ticket and will have the money receipted promptly. 
Thank you for bringing this to our attention. 

Best regards,
Planet Fitness team.