1 reviews | Active since Mar 2011
Wont cancel contract
Here is my initial complaint:<br> <br> I had a 3 year contract with Planet Fitness Cobblewalk and they had a \small fire incident"and moved all the members to Aurora Durbanville.<br> <br> After I completed the 3 years I was informed via SMS that my contract will go on month to month and my debit order will continue as usual. I have mailed customer service 3 times to cancel my month to month contract and I have since stopped my debit order. Yet I still receive outstanding balance sms's from them. <br> <br> I was then given the head office number. It immediately switches to voice mail stating that their work hours are until 6pm on weekdays. This was 16:30 pm on a Wednesday. No one has ever answered any call I made to their head office. <br> <br> I am not paying them anymore but I would like for them to stop hounding me for money. My contract is done! How can I get these guys off my back?<br> Add a new Planet Fitness Report<br> <br> Their Resonse:<br> <br> \""Hello ******P"
Dear Etienne,
This is a response to confirm that your query PF*** has been opened.
Your membership is due to cancel as of 30/04/2015.
Your final debit order will run for 01/04/2015. You may still use the gym facility until 30/04/2015. Should you have proof of earlier termination please send it and we will back date the cancellation
Should you have further outstanding queries please contact our Contact Center on 0861-GYM 4ME (***)
Yours in Fitness
Dear Etienne,
This is a response to confirm that your query PF*** has been opened.
Your membership is due to cancel as of 30/04/2015.
Your final debit order will run for 01/04/2015. You may still use the gym facility until 30/04/2015. Should you have proof of earlier termination please send it and we will back date the cancellation
Should you have further outstanding queries please contact our Contact Center on 0861-GYM 4ME (***)
Yours in Fitness