EC
Etienne C

1 reviews | Active since Mar 2011

27 Feb 2015, 16:46

Won't cancel contract

I had a 3 year contract with Planet Fitness Cobblewalk and they had a \small fire incident"and moved all the members to Aurora Durbanville.<br> <br> After I completed the 3 years I was informed via SMS that my contract will go on month to month and my debit order will continue as usual. I have mailed customer service 3 times to cancel my month to month contract and I have since stopped my debit order. Yet I still receive outstanding balance sms's from them. <br> <br> I was then given the head office number. It immediately switches to voice mail stating that their work hours are until 6pm on weekdays. This was 16:30 pm on a Wednesday. No one has ever answered any call I made to their head office. <br> <br> I am not paying them anymore but I would like for them to stop hounding me for money. My contract is done! How can I get these guys off my back?"""

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Replies (1)
Planet Fitness
Planet Fitness's reply05 Mar 2015, 11:14
Official
Hello ******P,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness