Why have a General Manager.......?

On 15th August 2017 I was disgusted and taken a back in the manner that i was treated by the receptionist/front desk employee that was on duty at around 5.45pm. She had absolutely no customer service s****s and i'm sorry to say but i almost felt like a ******** being convicted of a crime. I myself have worked in the fitness industry for over 6 years and have never come across the level of service that i received that evening.

Nodi, referred to above, was uninformative about the reason why i was unable to access the gym and all she said was " I have an unpaid annual levy amount"

When signing up this annual levy was not disclosed by the sales consultant who apparently has left the club. I asked Nodi if i could speak to the sales manager and he apparently was also busy at the time. No one at the front desk took any initiative to call an available sales representative, fitness manager or even club manager on duty to explain to me why this annual levy was not disclosed at the time of signing my contract.

After sending an email directly to the club general manager on the 16th August 2017, I still have not received any feedback regarding this matter, not even a phone call! Planet Fitness i'm afraid to say but your customer service is beyond poor!