Where is the Consumer Protection Act?

I have been with Planet Fitness for about 10 months now and have paid each month on time. Recently I have had a lot more unforeseen expenses and requested that my contract (12 months) please be cancelled due to being unable to afford the monthly fees.<br> <br> I was then told that I need to pay R645 to settle account, which I really could not afford (at this time I had only about that amount left in my bank account)<br> <br> I asked the consultant if something else could possibly be done for me, to which she told me to write a letter explaining why I couldn't afford the settlement fee. <br> <br> Immediately thereafter a debit order was taken off of my account. I sent a WRITTEN cancellation request, and still take more money off of my account. <br> <br> It took Planet Fitness three weeks to give me feedback and was told they wont do anything for me and that I have to pay the remaining settlement. How it my fault that they are slow at coming back to me- should this result in more debit orders going off when ive already cancelled?<br> <br> I am disgusted by the slow feedback, the unconcern for my financial status and the bad service. I understand the fact that I had to pay a settlement fee, but that much?. Shocking service!