Where do I start?

When I first signed up, due to me having been at Planet Fitness Before, I had an existing account. When I decided to sign up this year again, I have given them updated banking details for the monthly debit order, however - the staff member was so in a hungry to sign me up, that he wrote my banking details on a piece of paper and did not load it on the system.

I mailed Planet Fitness and after a while, it was recently changed. I then requested a copy of my contract and noticed that I was been getting debited a R100 more every month. According to my contract - For the first 5 months I was supposed to be getting debited R199.00, However I have been getting debited R299.00.

I then spoke to a lady that had told me last week that the money would be revised into my bank account. Nothing has happened since and I have received no communication from them. The most annoying part is the lack of help that Planet Fitness is to you, there staff members are rude and show no interest in your queries.

My friends are with Planet Fitness in the West Rand, They are paying much less than me, to make it better, they are paying less than me with a Black Tag, I have an ordinary tag. Advise for all. Please ensure that the you go through the process properly and query other branches as I was involved in a "Special". I have no issue with paying as my signature is on the contract and I have accepted it, However this is not the first time I had an issue with Planet Fitness when it came to payments, etc.

Once my contract is done, I will never think of renewing it with them again.