what a way to assist you clients, pathetic

So last year september I have been debit from my account 3 time for no reason my account was on a zero because I paid eveymonth , so planet tried to debit my account 3 times it didnt go though because I have a savings account I paid at front desk , they Immediately handed me over to saya recoveries with no warning that I am in arrears no letter telling me they handed me o er. I went with what thay said and just paid it everymonth started with a small amount then paid in more so that I can pay it off quicker. I then asked for a statement and saw that the amounts I paid does not match the amount on my statement when I paid 300 thay allocated an amount of R30.04 how is that possible ? I went to planet fitness asking them for help they said they will no response after 3 weeks I then called head office no response fron then aswell as far as I know it was planet fitness fault for me being in a red. This is so pathetic having a problem for over a year now. I am getting to a point on taking planet fitness and saya recoveries to court.