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seanmobrown S

1 reviews | Active since Dec 2016

25 Jul 2024, 14:41

What a bunch of croocks

What a bunch of croocks ... I have tried now for almost a year to cancel my Gym mebership and they keep on coming with new reason why I can't. First I was in arrears and the arrears department called me so I can't cancel ... so I paid the arrears ... then phoned again .. they said I am talking to the accounts department and can't cancel.. I asked *** to phoen to cancel and another 3 months went buy ... then I get another phonecall I am in arrears again from teh accounts department I tell them well send me an email that if I pay thsi o/s amount then you will confirm I am cancelled but NO they said they can't do that ... so I told them to f/o off again for another few months and will probably see them ion court since I will sue them for not allowing me to cancel my membership , I moved to another location and joined Virgin Active but now these useless clowns knows I have not been in their gym for a year but still trying to ***** revenue from the public DO NOT JOIN THESE GUYS , I was just on a "MONTH BY MONTH" membership and I simply can't get to cancel my membership ***?? bunch of absolute *****s

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Replies (3)
Planet Fitness
Planet Fitness's reply25 Jul 2024, 15:55
Official
Hi Sean,
 We are truly sorry to hear about your frustrating experience with cancelling your membership and apologize for any inconvenience this has caused. Our senior consultant will contact you to assist further and address any outstanding concerns. 

Best regards,
Planet Fitness team. 
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seanmobrown S's update25 Jul 2024, 16:39
Reviewer Update
Croocks confirmed again... They phone me now to say they know I have been trying to cancel for almost a year now BUT I need to pay July end of month and August premiums before they can cancel... these guys clearly decided in their boardroom that they will make it as hard as possible for people of South Africa to cancel so I urge you peopel of Mzanzi walk away from these guys they are croocked.at least *****ing money from people and my membership was a "Month to month" membership , yet they claim that they can still charge me end of July and end of August for subs before I can cancel ... go figure thee clowns making it up as they go along ... DO NOT SUPPORT THESE *****S
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seanmobrown S's update03 Oct 2024, 16:06
Reviewer Update
I can not believe these croocks are still at it ... after I thought they would go away after they confirmed that the gym membership is cancelled and the account has been closed I now get a phone call from a legal company that the account has been handed over to them for a whopping R4400 !!! What a bunch of croocks do not ever sign a contract with these ********s they clearly are taking teh public for a ride with their abusive bullying tactics and even after confirming months ago that teh gym contract is cancelled now these guys are at it again with a new R4400 ... croocks do not play with them ever. They have again manage to dissapoint me and this time they have done it on my birthday I am fuming of this Planet Fitness ***** croocks do not do business with them PLEASE YOU WILL REGRET IT