1 reviews | Active since Oct 2023
What a ****...
#PlanetFitness Westville🚮🚮🚮 In or about July 2025, I was invited to see the gym and possibly sign up if I liked what I see. I indeed signed up and the agreement was that I would pay R150 on sign up, 1st 3 months would be free and on 4th month I would pay R236 since I had vitality. They soon initiated a debit mandate of R1100 which I declined as that was more than the agreed as a debit order. In the beginning of August 2025, they started debiting R99 from my account. In September 2025 they again debited my account for another R99 which I reversed as this was not our agreement. In October 2025 they debited R749, R119 & R55 which I still reversed. I received a call from their debt collectors saying I owe them. I explained that I was not owing as our agreement was to pay from October 2025 R236 and that there was a case of misrepresentation because what they were claiming is not what was sold to me. I asked them to cancel the contract as they were proving to be *************. They told me I should pay R3000 to cancel the contract. I told them I will not be paying for their staffs' shortcomings. They didn't solve the issue but carried on attempting to debit my account. Now they keep sending me messages that I owe them the full contract price of + R4 700. As it stands a few more people I have spoken to confirmed that they have had bad experience with this gym and questionable contracts.
Thank you for reaching out and providing detailed information regarding your experience with Planet Fitness Westville. We sincerely apologise for the inconvenience and distress caused.Please be advised that your case has been escalated to the relevant department for further investigation. They will review the details you have shared, including the debit discrepancies and your concerns regarding the contract terms.A representative from the department will contact you directly to address your concerns and work toward a resolution. We appreciate your patience while this matter is being investigated.
Thank you,
The Planet Fitness Team.
Thank you for reaching out and providing detailed information regarding your experience with Planet Fitness Westville. We sincerely apologise for the inconvenience and distress caused.Please be advised that your case has been escalated to the relevant department for further investigation. They will review the details you have shared, including the debit discrepancies and your concerns regarding the contract terms.A representative from the department will contact you directly to address your concerns and work toward a resolution. We appreciate your patience while this matter is being investigated.
Thank you,
The Planet Fitness Team.
