We don't care - You are just a customer.

Utter disappointment at the impersonal and punitive way Planet Fitness deals with members' changing circumstances. When dealing with communication at their reception desk, record your communication's name(s), dates and time(s), and content. In addition, anticipate the enforcement of non-sensical yet uncommunicated rules when you resign from membership. I resigned from my membership in the club in person because I was moving abroad. However, a year later, I received a message from an attorney in which I was accused of membership fees in arrears in the amount of R8500,00, plus legal fees. They merely stated that I did not resign membership, and seeing that I could not prove my claim of resignation, I was liable for the outstanding fees. Saving my credit record meant I had to pay and leave it behind as a lesson learnt. Lo and behold, eight months later, I got another message from their attorney stating that I had an outstanding fee due. I contacted Planet Fitness customer service, believing they had made a mistake. However, I was informed that after my resignation, which was set for June Last year according to them, I was still liable for a month's fees as notice of resignation. Hence they handed it over to their attorney. Once again, the audacity of impersonal treatment jumped out at me. What could I do? I paid because no one would listen to or hear my version of what happened. It was pay-up or be defamed. No more Planet Fitness for me.