Virgin Active never treated me this way, Planet Fitness Plattekloof

Planet Fitness Plattekloof has got to have one of the worst finance departments in the industry. After switching from Virgin Active to Planet Fitness this year, I have had nothing but debit order discrepancy after debit order discrepancy.

The first- my usual blag tag amount goes off, and then my membership fees, AND THEN some mysterious third amount. After going in to enquire multiple times I am eventually called by a consultant and told I'd be credited for the amount- instead of refunded, which should have been the case because it was not my slip up- and I let it go.

Then comes May 25, 2018. My blag tag and my membership fee goes off. I think nothing of it... Until a few days later, June 1st, where another debit order goes off. I make an enquiry, and eventually I'm called by the call centre and told that my debit order date has been changed WITHOUT my authorization from the 25th to the 1st and that I would not be refunded as it was now June's payment. However, my black tag will still go off, as per usual, on the 25th of every month. But hey, bevermind the fact that I was in the process of waiting on a Schengen Visa to be approved based on the health of my bank account or that I would be overseas for the next month and would have preferred not to have my money vanish from my account without prior warning. But okay. I let that go as well. Fine, my debit order date is now the 1st of every month.

Which brings us to today, July 28th, where I am awoken at 7 am with an sms saying that they have not received their latest payment. Honestly. What. The. Actual.

When would you like to be paid, Planet Fitness? Whenever suits you best? Or should I just return to your competition? At this stage I think your cons outweigh your pros.