VERY UNHAPPY CUSTOMER

The worst service provider ever , i sent an email on 2/11/2020 making them aware of my situation and not being able to attend gym until January , they only came back to me on the 10/11/2020 telling me no they cant freeze my membership as they do it on the 1st WHERE IS THAT INFORMNATION PROVIDED ON THEIR WEBSITE THIS IS AFTER I HAVE TRIED THOUSAND TIMES TO PHONE THEIR CALL CENTRE TO NO AVAIL ???? I then requested to speak to management and i was told they are all in training that was on the 10/11/2020 and was promised a call back on that same day by Mpumi PF *** only to receive a disgusting email on the 17/11/2020 telling me they will not freeze my membership NO PHONE FROM THE MANAGEMNT HOW DISGUSTING AND DISRESPECTFUL !!!! I HATE PLANET FITNES AND WILL NEVER RECOMMEND AYNONE TO JOIN THEIR GYM THEY HAVE NO RESPECT FOR THEIR CLIENTS !!!!