Very rude and not understanding

I'm a black tag member of planet fitness and as I entered with a guest at about 9pm after a late shift there was an error with my tag, shanolene then tagged it in and mentioned that my contract expires on the 5th and and I'm unaware why because I have a 12 month contract and it was a fault on flamethrower fitness side. I then asked what happens now because I drove all the way in her reply very bluntly and not caring at all said we cannot gym, I said is there no other way and she rep**** no to me and my guest and we turned around and walked away while she had a laugh with her buddy. I mean what type of people do you employ what happened to customer service... I won't go back to my gym and neither will the people I help train as I'm in the service and fitness industry and brought more than one person to that gym. We will rather move to rosebank. you're service is **** never go to a gym that's not accommodating or understanding after all I had a contract with you guys and the fault is on your side. just because I was entering at the last hour I was turned down with out any option.