VERY POOR SERVICE FOR CLIENTS

I made a payment on 7 August 2015 to Planet Fitness account for an amount that was outstanding on my membership which was for the branch in Roodepoort before I moved to Bedfordview. I contacted Bedfordview regarding moving to their branch and I was advised that the payment I made will have to be receipted for them to do the paperwork, fine, I contacted planet fitness on ***(call centre), spoke to Zanele on tuesday - 11 August, she said she would push the matter with finance, the week ended, no feedback, I called again on 17 August, spoke to Ntsuxeko, she told me that she will walk to the finance department and revert, still no feedback, I called again today, spoke to Prabhakar, He said that Zanele at finance is responsible and he will send a mail.<br> I am seriously frustrated now, inconvenienced and dissapointed as a client with all the run arounds Im getting from the call centre and Accounts department, how long does it take to receipt a payment.I guess I should be considering moving to virgin active if this is what it comes to when one is client.Feedback to clients goes a long way honestly.