Very poor / no service

On 15 May 2018, I requested for my membership to be transferred from Krugersdorp to Randfontein. Reference nr PF ********** . I was informed that I need to go to Randfontein to complete some forms and to pay R180 for the transfer fee.

On 31 May I went to Randfontein to complete the necessary forms and I paid R180. I was informed that the membership fee at Randfontein will be less than the membership at Krugersdorp and that the membership fee for Randfontein will only be deducted on 1 July. That was fully understandable. On 1 July, the same debit order amount for Krugersdorp went through which I reversed. I sent an email to Planet Fitness on the 10th of July to query this and received a reply this morning asking if I did complete the forms already? Don’t they have any history of my profile/account? I contacted the call centre this afternoon and while I was busy speaking, the operator put me on hold. When she eventually got back to me, she mixed up the branches and I had to repeat everything. She said to me no, the transfer was not done, but it is done now. Why must I pay the higher rate if I done this a month and a half ago already? I didn’t attend to the gym as yet because I have a terrible flu with brongitus. I am VERY upset! VERY, VERY poor service really! At this stage I want to cancel my membership.