Very disappointing experience at Fourways

I have been a Planet Fitness member on and off for many years and, overall, have enjoyed my time as a member. Unfortunately, my recent experiences at the Fourways branch have been extremely disappointing.

The swimming pool is a particular concern. The water temperature is consistently inconsistent and often feels below an acceptable/recommended swimming temperature, which is extremely disappointing for members who use the pool regularly.

More concerning, however, has been my experience with certain staff members and management. I have experienced what I feel is unprofessional and intimidating behaviour, including being repeatedly questioned, accused of conduct without proper basis, and threatened with having my membership removed/banned whilst in the middle of training sessions.

I have addressed the matter raised with me and have comp**** with the requirements communicated by the club. Despite this, the situation has continued to escalate, leaving me and others feeling extremely uncomfortable when simply trying to use the facilities as paying members.

If Planet Fitness has rules and regulations, I completely understand that they need to be followed. However, those rules should be clearly communicated and app**** fairly and consistently to all members, rather than members feeling singled out or threatened based on assumptions or allegations.

I sincerely hope that Planet Fitness management takes this feedback seriously and addresses both the pool temperature/maintenance issues and the way members are being treated by staff.

After being a member for many years, it is disappointing that my recent experience has left me questioning whether I want to continue my membership - and potentially the memberships of my family at Planet Fitness