1 reviews | Active since Mar 2015
Very Disappointed the most ******** people ever
Planet Fitness send me to Debt Collectors without even contacting me. I then Explained to one of the debt collectors who then checked my statement and saw that i paid. I contacted my gym and then I told them I would like to stop, they provided me with the call center number and told me that they're the only people that will be able to assist me.<br> I called the line a lot of times and it is always busy . I followed The voice prompt to sent an email [Email Removed] . I emailed on the 2nd of February up to date i have not heard anything in regards with my email. The debt collectors stopped calling. Planet Fitness recently sms'd me stating that my account is in arrears.I called the gym asking for my statement 3 times which I never received but I was told they're going to email it ( the third time i called to confirm if they had the correct email address). <br> <br> I'm really tired of waiting for feedback from planet fitness.<br> I'm not happy of their customer service <br> <br>
We thank you for contacting us with regards to your query.
Please be advised that to terminate your agreement an early termination fee will need to be paid. Only once this is paid will we be able to cancel. Should your membership fee return unpaid your account will fall into arrears.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness
We thank you for contacting us with regards to your query.
Please be advised that to terminate your agreement an early termination fee will need to be paid. Only once this is paid will we be able to cancel. Should your membership fee return unpaid your account will fall into arrears.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness